Recreation Agent – Four Seasons Resort Mallorca (Season 2027)

About the role

Four Seasons Resort Mallorca at Formentor, reopened in August 2024 after an extensive restoration, is looking for Recreation Agents for the 2027 season. The agent helps plan, organise and run recreational, cultural and resort activities for individuals or groups, promotes participation, ensures programme safety and supports smooth daily operations.

Key responsibilities

• Inform guests about recreational programmes, schedules and facility use.
• Help plan, coordinate and supervise recreational programmes and events such as hiking, biking and sports activities.
• Register participants and keep attendance records and activity logs.
• Set up facilities, equipment and materials for scheduled activities.
• Make sure safety rules are followed and report incidents or hazards promptly.
• Help with facility maintenance, cleanliness and equipment inspections, and prepare reports and administrative paperwork.
• Support inclusion and accessibility for all guests.

Required profile

• High school diploma or equivalent; an associate's or bachelor's degree in recreation, leisure studies or a related field is an advantage.
• Entry-level: 0-1 year of experience in recreation, community service, customer service or a related field; experienced candidates have 1-3 years in recreational programming, event coordination or facility supervision.
• Experience working with youth, adults and seniors in a community or luxury resort setting.
• Certified in first aid, CPR, Heimlich maneuver and rescue techniques.
• English reading, writing and spoken; Spanish is also listed as a requirement.
• Legal right to work in Spain and a criminal record certificate.
• Ability to swim and physical stamina for standing, walking and lifting equipment.

Required skills

• Knowledge of recreational equipment, safety rules and community programming.
• Customer service orientation, teamwork and strong communication skills.
• Organisation, time management and ability to lead group activities and resolve conflicts.
• Adaptability to high season and varied shifts, including early mornings, days, evenings and weekends.
• Basic computer skills for registration systems and reporting.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Free accommodation at other Four Seasons hotels, free dry cleaning for uniforms and free meals.
• Discounts at hotel restaurants and local services, and possible accommodation and transport to work at a reduced cost.
• 24/7 confidential mental health support.
• Seasonal full-time contract, 40 hours per week, with consecutive and rotating shifts; indoor and outdoor work in various weather conditions.