Renewals Account Manager - Intellectual Property

About the role

Clarivate is looking for a Renewals Account Manager to join its Intellectual Property team and champion its line of IP products. The role sits in the EMEA region and reports to the Senior Manager, Renewal Sales, IP segment. It is a full-time, permanent position based in London, Barcelona or Belgrade on a hybrid basis, with two days per week in the office.

Key responsibilities

• Partner closely with the Account Manager/Account Executive for each account to develop and execute renewal strategies, acting as an advocate for both the client and Clarivate.
• Identify and pursue uplift opportunities with existing clients and manage and resolve issues through collaboration with internal teams.
• Manage all renewal orders through Salesforce and customer portals as required.
• Provide weekly reporting to managers, specialists and regional sales leaders, and run regular account reviews covering contract status, product migration, cross-sell/upsell opportunities, account penetration and issue resolution.
• Stay up to date with Clarivate's offerings and products.

Required profile

• 5+ years of experience in B2B sales.
• 5+ years in an account management, business development or renewals specialist role.
• At least 1 year of experience with Salesforce or a similar CRM platform.
• Strong partnership skills with Sales, Customer Success, Finance, Legal and Operations teams.
• Fluency in English; additional languages are an advantage.
• Experience in IP, subscription selling or information services is a plus.

Required skills

• Organizational and time-management skills to handle a high volume of concurrent renewals.
• Ability to work independently and collaboratively, using data to make decisions.
• Ability to analyse data and draw meaningful conclusions and action plans.