Reservations Agent – Four Seasons Mallorca (Season 2027)

About the role

The Reservations Agent at Four Seasons Resort Mallorca at Formentor manages guest bookings and delivers an exceptional pre-arrival experience. The role handles incoming reservations by phone, email and online systems, gives guests clear information on rooms, rates and services, and works with other departments so that guest preferences are fulfilled. It also covers switchboard administration and PBX support.

Key responsibilities

• Handle incoming reservation requests by phone, email and online systems with accuracy.
• Inform guests about accommodations, rates and available services.
• Confirm, modify or cancel reservations while keeping excellent customer service.
• Maintain accurate booking records and keep the reservation system up to date.
• Collaborate with other departments so guest requests and preferences are met.
• Answer and direct calls professionally and promptly.
• Perform switchboard administrative tasks and support PBX operations.

Required profile

• 2 years of work experience.
• Degree at professional/technician level.
• Spanish and English at a high level.
• Legal authorization to work in Spain.
• Willingness to work various shifts, including evenings, weekends and holidays.

Required skills

• Prior experience in hotel reservations or similar customer service roles.
• Proficiency with property management systems (PMS) and booking software.
• Customer service, communication, attention to detail, problem solving and sales (upselling) skills.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Free accommodation at other Four Seasons hotels and resorts.
• Free dry cleaning for uniforms, free meals and discounts at hotel restaurants and local services.
• Possibility of accommodation and transport to work at a reduced cost.
• 24/7 confidential mental health support.

Schedule: seasonal full-time contract, 40 hours per week, with consecutive and rotating shifts.