Room Service Order Taker (Season 2027)

About the role

The Order Taker receives, records and processes food and beverage orders accurately and efficiently, acting as the first point of contact between guests and the in-room dining team at Four Seasons Resort Mallorca at Formentor. The position is seasonal, full-time (40 hours per week) with consecutive and rotating shifts including early mornings, days, evenings and weekends.

Key responsibilities

• Answer telephone calls courteously and obtain all information needed to process orders according to Four Seasons standards, describing menu items with their origin, taste and preparation.
• Send guest orders, including special needs, to the kitchen via the hotel's point-of-sale system and check completed orders against the original request.
• Coordinate delivery to guest rooms by Room Service Servers, close guest checks, record charges and gratuities, and anticipate guest needs.
• Handle amenity requests, coordinate minibar replenishment, stock and order items, set up tray tables and take other guest requests.
• Support Food & Beverage duties during absences or peak periods and perform other tasks assigned by management.

Required profile

• High school diploma or equivalent; hospitality or F&B education is an advantage.
• Previous experience in a Food & Beverage role, preferably in a luxury hotel, and about 2 years of work experience.
• Fluency in English and Spanish; additional languages are an advantage.
• Authorization to work in Spain.

Required skills

• Excellent verbal and written communication and the ability to handle calls professionally.
• Proficiency in computer systems, including POS and order management software.
• Ability to multitask in a fast-paced, high-volume environment while keeping attention to detail.
• Professional problem solving and teamwork with kitchen and service teams.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels, dry cleaning for uniforms and employee meals.
• Discounts at hotel restaurants and on local services.
• Possibility of accommodation and transport to work at a reduced cost.
• 24/7 access to confidential mental health support.