Senior Director, Celonis Services EMEA Center of Excellence

About the role

Celonis is looking for a Senior Director to lead the Madrid Center of Excellence (CoE) for Celonis Services EMEA/JAPAC. Reporting to the SVP Services, EMEA/JAPAC, the role leads both the innovation side (AI-led delivery, new product rollout, reusable assets) and the delivery operations side (capacity, utilisation, delivery excellence) through managers and a team of thirty+ Deployment Engineers and Deployment Architects.

Key responsibilities

• Drive the AI-augmented delivery transformation of the CoE (Apollo/Atlas, agentic delivery, reusable assets) and lift delivery productivity across the region
• Account for a balanced CoE scoreboard covering utilisation, AI-driven delivery productivity, quality, customer satisfaction, asset generation and senior talent retention
• Shape the CoE strategy, employee profiles, hiring plans, organisation, enablement and career development with services leadership
• Build and grow the CoE domains and the expert team supporting field teams and customers
• Oversee the CS Project Office, resource management, utilisation, capacity planning, PSA and delivery excellence
• Maintain subcontracting relationships and governance and oversee a central pool of subcontractor talent
• Manage the team of managers, principal Deployment Engineers and Deployment Architects, investing in their development and engagement
• Collaborate with global programs and other departments such as Product, Sales and Value Engineering

Required profile

• Minimum 12 years of professional experience, including leadership and management; professional services leadership for a SaaS company preferred
• First-hand experience in a post-sales role within Celonis
• Proven track record of achieving targets and KPIs
• Experience developing senior talent and managers
• Experience in process engineering, program management, enablement and related methodologies and tools

Required skills

• Deep understanding of Celonis products and platform, hands-on knowledge preferred
• Growing experience with AI-augmented delivery and adoption of new tools at scale
• Excellent communication, leadership, management and problem-solving skills
• Ability to link team metrics to higher-level OKRs

What we offer

• Restricted Stock Units (RSUs) and merit-based refresh grants
• Parental leave: 24 weeks fully paid for primary carers, 12 weeks for supporting carers
• Unlimited PTO in applicable regions and a flexible hybrid work model
• Learning through a 70-20-10 framework, mentorship and a learning platform
• Wellness support, paid volunteering days and inclusion programs