Senior Manager, GTM Operational Excellence

About the role

This senior leadership position is based in Spain and focuses on transforming the global Go‑To‑Market (GTM) organization through AI‑enabled processes and data‑driven execution. You will partner with senior leaders across RevOps, Systems, Product, Data, and Enablement to build a scalable operational backbone.

Key responsibilities

• Define and drive a multi‑quarter GTM Operational Excellence strategy aligned with growth and revenue goals.
• Lead, mentor and expand a high‑performing operations team that identifies systemic inefficiencies.
• Collaborate with executive stakeholders to prioritize and execute operational initiatives.
• Design AI‑enabled workflows, automation layers and knowledge‑management structures.
• Conduct root‑cause analyses of complex challenges and deliver permanent, scalable solutions.
• Own change‑management frameworks to ensure global adoption of new processes and tools.
• Define, track and report on KPIs such as cost‑to‑serve, ticket deflection, MTTR, adoption velocity and process efficiency.
• Lead post‑incident reviews and translate failures into preventive infrastructure improvements.

Required profile

• Extensive experience in BizOps, RevOps, Strategy & Operations or equivalent roles within fast‑scaling SaaS or tech companies.
• 2‑3+ years of proven leadership managing high‑performing operations or RevOps teams.
• Strong track record of building and evolving GTM systems, processes and frameworks.
• Deep knowledge of complex GTM tech stacks and AI‑driven automation.

Required skills

• Salesforce
• CPQ tools
• Routing systems
• Compensation platforms