Senior Production Operations Manager

About the role

Join a global fintech leader and take charge of large-scale operational excellence. As a Production Operations Manager, you will drive efficiency and scale within a high-growth environment, leading large teams to deliver world-class customer service and operational precision.

Main Missions

• Lead and develop large-scale teams of up to 100 direct and indirect reports, fostering professional growth and high performance.
• Define project priorities, set strategic deadlines, and ensure seamless execution of operational goals.
• Drive business decisions through advanced data analysis and critical performance monitoring.
• Design, propose, and implement scalable systems and processes to optimize customer service and support hyper-growth.
• Resolve complex customer issues and manage high-level escalations with precision.
• Collaborate with global cross-functional teams and manage long-term relationships with key vendors and partners.
• Take full accountability for business line KPIs and operational excellence.

Profile sought

• Proven experience in managing large teams in a structured, KPI-driven environment.
• Strong background in engineering or a highly analytical field.
• Academic excellence: Minimum 2:1 degree from a renowned university.
• Demonstrated ability to thrive in a fast-paced, rapidly evolving fintech ecosystem.
• Exceptional problem-solving skills and a strategic mindset.

Required Skills

• Large-scale Team Leadership & People Management
• Operational Excellence & Process Optimization
• Advanced Data Analysis & Decision Making
• Strategic Project Management
• Stakeholder & Vendor Management