Senior Specialist, Account Management

About the role

Checkout.com is looking for a Senior Specialist, Account Management to nurture and maintain long-term relationships with its most strategic Enterprise accounts. You will be the business advisor and main point of contact for some of its most important accounts, acting as the voice of the product and ambassador of the brand, delivering expertise, education and mentorship to merchants.

Key responsibilities

• Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross-selling and upselling value-added services and performance improvements.
• Craft and execute merchant-specific account development plans with clear growth opportunities and paths to success.
• Build high-touch, consultative relationships through regular face-to-face and virtual communication.
• Act as payment consultant, helping merchants build a comprehensive global payments strategy.
• Negotiate win-win pricing structures based on a deep understanding of each merchant's revenue drivers.
• Track project deliverables and keep merchant activity updated in Salesforce, Clari and other CRM tools.
• Collaborate with Sales, Legal, Integration and Support teams to bring the customer's voice to internal stakeholders.
• Use data to give merchants metric-driven insights and share knowledge across teams.

Required profile

• 3+ years of commercial experience in a B2B Account Management or Relationship Management role in FinTech and/or Payments.
• Proven track record of exceeding revenue targets and managing strategic account portfolios.
• Experience negotiating and pricing strategy deals.
• Good knowledge of current e-commerce and payments technologies, players and major trends.
• Fluency in Spanish or German is advantageous.

What we offer

• Hybrid working model with three days per week in the office.
• A culture of real ownership, fewer blockers and recognition for impact.