Senior Specialist, Account Manager (Crypto & iGaming)

About the role

Checkout.com is looking for a Senior Specialist, Account Management to nurture and maintain long-term relationships with its most strategic Enterprise accounts in the Global Crypto & iGaming portfolio. You will be the business advisor and main point of contact for some of the most important accounts, acting as the voice of the product and ambassador of the brand, delivering expertise, education and mentorship to merchants.

Key responsibilities

• Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross-selling and upselling additional services and performance improvements to increase share of wallet.
• Craft and execute merchant-specific account development plans with clear growth opportunities and paths to success.
• Build high-touch, consultative and nurturing relationships through regular face-to-face and virtual communication.
• Act as payment consultant, guiding merchants through a comprehensive global payments strategy.
• Negotiate win-win pricing structures based on a deep understanding of each merchant's revenue drivers.
• Track project deliverables and keep merchant activity updated in Salesforce, Clari and other CRM tools.
• Collaborate with Sales, Legal, Integration and Support teams to bring the customer's voice to internal stakeholders.
• Use data to give merchants metric-driven insights and share knowledge across teams.

Required profile

• 3+ years of commercial experience in a B2B Account Management or Relationship Management role in FinTech and/or Payments.
• Proven track record of exceeding revenue targets and managing strategic account portfolios.
• Experience negotiating and pricing deals specific to the UK market.
• Good knowledge of current e-commerce and payments technologies, players and major trends.
• Customer-driven, able to build strong relationships with an assigned customer base and adapt to changing requirements.

What we offer

• Hybrid working model with three days per week in the office.
• A fast-paced, ambitious environment with real ownership and recognition for impact.