Senior Technical Account Manager - AECO (English & Dutch)

About the role

Autodesk Customer Success is looking for a Senior Technical Account Manager for its AECO (Architecture, Engineering, Construction and Operations) practice, fluent in English and Dutch. The role supports medium and large enterprise customers worldwide, helping them optimise their product investment and achieve measurable business outcomes. It sits in the Enterprise Customer Group's Customer Success team, which values professional development and rewards high performance.

Technical Account Management owns the customer support experience and ensures customers run reliably and securely at scale through proactive technical governance and advisory.

Key responsibilities

• Act as technical point of contact for customers, coordinating with the Customer Success Manager and Technical Adoption Specialist on customer success plans
• Handle and escalate critical issues and monitor service level compliance
• Provide technical assistance and recommendations for enterprise customers based on data analytics, and identify improvement opportunities
• Work with customers' IT and design groups on installation, licensing and performance of Autodesk cloud and desktop applications
• Deliver coaching sessions from the customer success plan and review support cases regularly to assess software performance
• Manage key events such as major upgrades and provide technical health governance and insights

Required profile

• Bachelor's degree or equivalent experience in architectural, civil or construction engineering
• At least 5 years of experience using or supporting Autodesk AECO products (Autodesk Revit in particular) and cloud services (Autodesk Forma in particular) for large enterprise clients in a professional services role
• Strong analytical skills and experience troubleshooting in an enterprise environment
• Fluency in English and Dutch; German and other European languages are a nice-to-have
• Able to manage several projects at once and set priorities

Required skills

• Expert knowledge of workflows and data exchange
• Experience presenting and delivering on presentations
• Preferred: technical consulting or project delivery experience with large clients, and experience with Autodesk Navisworks and/or AutoCAD

The role may require in-person onboarding and identity verification. Compensation depends on experience and location and may include bonuses, commissions, stock grants and a benefits package.