Technical Account Manager 2 - Madrid

About the role

Datadog is looking for a Technical Account Manager (TAM) in Madrid. As an in-house product expert, the TAM supports Datadog's largest customers with hands-on technical services, acting as a trusted advisor on how IT operations translates into business value. The role works within a hybrid workplace.

Key responsibilities

• Advise on technical support and product adoption for customers, in line with pre-sales, post-sales and renewal processes
• Analyse customers' IT operations environments regularly and recommend ways to maximise Datadog's value
• Act as customer advocate by understanding their goals and use cases, and suggest process changes, product adoption, configuration and additional features
• Take part in and prepare Monthly and Quarterly Business Reviews with customers
• Work with product management, engineering and technical services teams to identify new features and products
• Keep technical product adoption and customer success best practices evolving

Required profile

• Solid technical grounding and hands-on experience of IT operations
• Previous experience as a TAM supporting mid-market and/or enterprise customers in the cloud space
• Able to travel up to 30% of the time by car, train or air, including up to 4 hours per trip to client sites
• Experience using Datadog and/or other cloud monitoring tools

Required skills

• Confidence with AWS, Azure or GCP
• Scripting languages such as Python, JavaScript, Ruby, Perl, Go, PHP or Chef/Puppet
• CI/CD tools such as Jenkins or GitLab
• Containerisation tools such as Docker, Kubernetes or Rancher

What we offer

• Onboarding, generous global benefits and an intra-departmental mentor and buddy programme
• New hire stock equity (RSUs) and an employee stock purchase plan (ESPP)
• Professional development, product training and career pathing
• Inclusive company culture with Community Guilds and Inclusion Talks