Technical Support Engineer - SaaS

About the role

Signaturit Group, a Namirial company and European leader in secure digital transactions, is hiring a Technical Support engineer for its SaaS offering. The role covers monitoring, incident resolution, environment setup and client-facing support, with a permanent position and a hybrid setup.

Key responsibilities

• Monitor synchronizations and automatic notifications, and manage and resolve technical incidents
• Take part in weekly internal follow-up meetings to set priorities
• Review environments, logs and run SQL queries; connect remotely to client servers
• Set up environments according to client needs, install and configure system components and implement integrations with other systems
• Handle authentication (LDAP, SAML, SSO, databases) and license and permission management
• Clarify integration questions with clients and collaborate in maintaining responsibilities within the Integrated Management System
• Apply Quality and Information Security policies (ISO/IEC 27001 and ENS) and follow Business Continuity procedures

Required profile

• Advanced vocational training in IT and/or experience in a similar position (2 years ideal)
• Spanish and English are mandatory
• Pragmatism and ownership, clear written and verbal communication, and adaptability to changing technical requirements

What we offer

• Permanent role with flexible hybrid work and flexible hours
• Summer intensive schedule and Friday workdays
• Health insurance for you and your children, and flexible benefits
• Access to LinkedIn Learning and a day off on your birthday
• Indicative salary of 22,000 to 24,000 EUR per year