Tour Guide
ExperienceFirst · Madrid
Job description
About the role
Experience First is looking for passionate storytellers to lead groups of travelers through curated city routes. As a Guide, you will blend factual history with personal anecdotes, hidden gems, and local insights to create memorable experiences.
Key responsibilities
- Learn and follow set tour routes while adding personal variations when time allows.
- Research and stay updated on city developments, attractions, and cultural nuances.
- Engage diverse groups with entertaining, safety‑focused narratives.
- Check‑in guests via the Experience First Check‑In App and coordinate paperwork with operations.
- Collect guest feedback and act as a brand ambassador before, during, and after tours.
- Collaborate with other Guides to manage busy routes, swap shifts, and ensure smooth logistics.
Required profile
- Genuine connection to the destination or tour topic.
- Friendly, open personality with strong people‑skills.
- Ability to conduct independent research and craft engaging stories.
- Commitment to guest safety and adaptability to unexpected situations.
- Clear, professional communication and respect for operational processes.
Required skills
What we offer
- Competitive salary with flexible scheduling based on seasonal availability.
- Guide training and mentorship for newcomers to the industry.
- Opportunities to grow with a globally expanding brand and potential transfers to new destinations.
- Access to a passionate team that celebrates the uniqueness of each city.
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Published 1 month ago
Expires 1 week from now
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ExperienceFirst
Madrid
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