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French Speaking Operations Manager

French Selection (FS) · Barcelone

Nuevo
Hybrid 🇬🇧 English
ITIL ticket management tools

Descripcion del puesto

About the role

We are looking for a French‑speaking Operations Manager to lead the maintenance and reliability of our international SaaS systems. Based in Barcelona, you will work in a hybrid model, spending three days a week on‑site while supporting global clients and partners.

Key responsibilities

  • Oversee maintenance of on‑site equipment and back‑office IT systems, handling emergency faults and planned upkeep.
  • Provide technical support and coordinate with vendors, external service providers, and on‑site technical teams.
  • Build and maintain strong client relationships, managing commercial and contract enquiries.
  • Ensure operations comply with contractual requirements and meet performance targets.
  • Manage operational budgets, track P&L performance, and monitor spending against forecasts.
  • Develop and execute strategic plans for new projects and support frameworks.
  • Drive continuous‑improvement initiatives to boost operational efficiency.
  • Record and report KPI performance and deliver training where needed.
  • Travel internationally as required.

Required profile

  • Fluent in French and English at a high business level (written and spoken).
  • Proven experience in operations management within the IT or SaaS sector.
  • Degree in IT, Engineering or a related technical field (preferred).
  • Strong understanding of IT Service Management frameworks and experience with ticket‑management tools.
  • Demonstrated budget and P&L management experience.
  • Excellent communication and negotiation abilities.

Required skills

  • ITIL (IT Service Management framework)
  • Ticket management tools

What we offer

  • Competitive salary up to €60,000 per year plus bonus.
  • Hybrid work model (3 days on‑site).
  • Opportunities for international travel.
  • Dynamic environment within a global SaaS provider.

Questions fréquentes

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Publicado hace 1 semana

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French Selection (FS)

Barcelone