French Speaking Operations Manager

About the role

We are looking for a French‑speaking Operations Manager to lead the maintenance and reliability of our international SaaS systems. Based in Barcelona, you will work in a hybrid model, spending three days a week on‑site while supporting global clients and partners.

Key responsibilities

• Oversee maintenance of on‑site equipment and back‑office IT systems, handling emergency faults and planned upkeep.
• Provide technical support and coordinate with vendors, external service providers, and on‑site technical teams.
• Build and maintain strong client relationships, managing commercial and contract enquiries.
• Ensure operations comply with contractual requirements and meet performance targets.
• Manage operational budgets, track P&L performance, and monitor spending against forecasts.
• Develop and execute strategic plans for new projects and support frameworks.
• Drive continuous‑improvement initiatives to boost operational efficiency.
• Record and report KPI performance and deliver training where needed.
• Travel internationally as required.

Required profile

• Fluent in French and English at a high business level (written and spoken).
• Proven experience in operations management within the IT or SaaS sector.
• Degree in IT, Engineering or a related technical field (preferred).
• Strong understanding of IT Service Management frameworks and experience with ticket‑management tools.
• Demonstrated budget and P&L management experience.
• Excellent communication and negotiation abilities.

Required skills

• ITIL (IT Service Management framework)
• Ticket management tools

What we offer

• Competitive salary up to €60,000 per year plus bonus.
• Hybrid work model (3 days on‑site).
• Opportunities for international travel.
• Dynamic environment within a global SaaS provider.