AI & Automation Analyst

About the role

Fever, a global tech platform for culture and live entertainment, is looking for an AI & Automation Analyst to join its Product Operations team. The role focuses on analysing digital operational processes and using automation and AI-enabled solutions to improve efficiency, accuracy and scalability. The analyst owns solutions end to end, from design and implementation to monitoring, iteration and adoption.

Key responsibilities

• Analyse existing operational workflows to identify inefficiencies, manual effort and automation opportunities
• Partner with business stakeholders to gather requirements and understand end-to-end processes
• Design, build, test and maintain automated workflows using automation platforms, scripts and AI-enabled tools
• Apply AI capabilities such as generative AI, machine learning models, intelligent document processing and chatbots to improve decision-making and process performance
• Develop process documentation, flow diagrams and automation specifications
• Monitor automation performance, troubleshoot issues and implement continuous improvements
• Support change management with training, documentation and user support
• Track and report on automation impact, including efficiency gains, cost savings and quality improvements

Required profile

• Bachelor's degree in Engineering, Business, Information Systems, Data Analytics, Computer Science or a related field
• 2+ years of experience in business analysis, workflow optimization, process improvement, automation or related roles
• Proven experience leading end-to-end automation initiatives
• Experience partnering with senior stakeholders to define requirements, prioritize initiatives and drive adoption
• Fluent in Spanish and English

Required skills

• Automation platforms and workflow orchestration, RPA or low-code/no-code solutions
• Application of AI-enabled solutions such as generative AI, intelligent automation and machine learning-assisted workflows
• Strong analytical, problem-solving and decision-making skills with minimal supervision

What we offer

• Base salary plus the potential for a significant bonus for top performance
• 40% discount on Fever events and experiences
• Home-office friendly, with possible travel across markets
• Health insurance, flexible remuneration with a 100% tax exemption through Cobee, English and Spanish lessons, and a Gympass membership
• Free food, drink and fruit at the office