Associate Technical Specialist - Automation

About the role

Abbott Diagnostics Division (ADD) is looking for a Junior Professional to join its team in Europe and EEMEAP as an Associate Technical Specialist - Automation. The role provides installation and service support for automation projects across Europe and EEMEAP, and includes advanced technical training and coaching for internal roles and end users.

Key responsibilities

• Ensure all activities comply with quality system requirements.
• Own the implementation of automation projects across EMEA and lead onsite automation installations.
• Provide service for designated products (automation and informatics) and handle escalated service support, including challenging repairs and troubleshooting escalated from levels 1 and 2.
• Track and ensure completion of TSB and FA in EMEA.
• Perform new customer and laboratory site inspections for new contracts and tenders, and prepare designs for new installations.
• Prepare for and take part in internal meetings, action plans and milestone monitoring.
• Monitor instrument reliability and prepare service recovery plans for highly serviced instruments.
• Train and coach Technical Service Specialists and Abbott Ambassadors on automation.
• Participate in the Area Expert team for designated products and suggest improvements to existing solutions.

Required profile

• Bachelor's degree or equivalent experience; engineering degrees in medical, electrical/electronics, biomedical engineering, mechanical or medical technology are preferred.
• Preferably 1 year of experience as a Technical Service Specialist or a similar role, with management and customer references.
• Fluent English and strong communication skills.
• Willingness to travel across Europe and EEMEAP up to 85% of the time.