Change Management Director (Valencia)

About the role

IQVIA is looking for a Change Management Director based in Valencia to lead the change management, communications, stakeholder engagement and adoption strategy for large-scale digital transformation programs within public healthcare organizations in the Valencian Community. This is a senior leadership role that defines and executes the overall change strategy so that new healthcare technologies, processes and ways of working are adopted across complex, highly regulated environments. The successful candidate acts as the main client-facing lead, oversees multidisciplinary teams and ensures contractual change management, communication, training and adoption objectives are delivered and evidenced.

Key responsibilities

• Lead the change management workstream across healthcare transformation and digitalization programs, defining and implementing enterprise-wide strategies.
• Conduct organizational impact assessments and set up the change roadmap across initiation, design, deployment, go-live, stabilization and optimization.
• Design stakeholder engagement strategies and own the communications strategy, including messaging, channels, feedback and governance.
• Run workshops and adoption activities, build networks of champions, super users and reference users, and define training strategies and learning frameworks.
• Identify resistance and barriers, and develop adoption measurement frameworks with KPIs, readiness assessments, surveys and dashboards.
• Monitor adoption performance and benefits realization, and partner with functional, technical, program and clinical teams.
• Own contractual deliverables, give clients executive-level guidance on transformation, and support business development, proposals and client presentations.

Required profile

• MECES Level 2 degree (Bachelor's, Engineering, Licentiate or equivalent).
• At least 10 years of experience leading change management in consulting, healthcare, technology transformation or the public sector.
• At least 5 years in leadership roles managing complex transformation programs and multidisciplinary teams.
• Demonstrated experience with large-scale digital transformation or healthcare technology projects, and with stakeholder engagement and adoption frameworks.
• Native Spanish and professional-level English; Master's degree, formal change management or project management certification, and public healthcare experience preferred.

Required skills

• Change management methodologies such as Prosci ADKAR, Kotter, ACMP, APMG or equivalent.
• Adoption measurement models, KPIs, dashboards and reporting.
• Strong stakeholder management, facilitation, negotiation and executive communication skills.