Client Success Associate (2027 Graduates)

About the role

Gartner's Client Success team follows a Client for Life philosophy, ensuring every client receives value beyond their investment. This Associate role helps clients understand their business priorities and challenges, supports them in making the right decisions, and onboards new clients while stimulating engagement with products used by large client teams. The position is based in Barcelona, Spain or London, UK.

Key responsibilities

• Build, develop and manage relationships with clients from senior C-level executives to more junior roles across business functions, helping them get value from their Gartner subscription
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities and recommend a programme of action that drives high value and return on investment
• Work with internal Gartner partners to overcome obstacles and maximise the value delivered to clients
• Review the client book of business regularly, looking at performance and key engagement metrics

Required profile

• Fluent in English and one of the listed languages: Spanish, Italian, French, German, Dutch, Swedish, Norwegian, Danish, Finnish or Arabic
• Bachelor's or Master's degree preferred, with a graduation date of 2026 or 2027
• Prior client-facing experience or an internship preferred
• Proven track record of success driven by a passion for delighting clients

Required skills

• Strong communication, collaboration, prioritisation, critical thinking and influencing skills

What we offer

• A collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities
• Hybrid work environment with the flexibility to work virtually when productive