Client Success Partner - German Speaking

About the role

Gartner's Client Success team follows a Client for Life philosophy: each associate ensures that every client receives value beyond their investment. The role involves understanding and surfacing clients' business priorities, breaking down challenges and identifying the best ways to support them in making the right decisions. It covers onboarding clients, proving the value of Gartner services and stimulating engagement of products used by large client teams.

Key responsibilities

• Build, develop and manage relationships with clients from senior C-level executives to more junior roles across business functions, ensuring successful use of their Gartner subscription and driving satisfaction, retention and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls, understand client priorities and recommend a programme of action that drives high value and return on investment.
• Collaborate with internal Gartner partners to overcome obstacles and maximise the value delivered to clients.
• Review the client book of business regularly, looking at performance and key engagement metrics.

Required profile

• Fluent German and English at business level.
• Proven track record of success driven by a passion for delighting clients.
• Bachelor's degree preferred.

Required skills

• Strong communication, collaboration, prioritisation, critical thinking and influencing skills.

What we offer

• A collaborative, team-oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.
• Hybrid work environment with flexibility to work virtually when productive.
• Competitive compensation and benefits, with rewards for top performers.