Concierge

About the role

Fairmont La Hacienda, a 5-star luxury resort on the San Roque coast near Sotogrande, is looking for a Concierge. You will welcome guests, give personalized assistance and recommendations, and oversee the concierge desk and bell staff so that every detail of their stay is taken care of.

Key responsibilities

• Welcome guests warmly and professionally, using their names whenever possible.
• Oversee the daily operations of the concierge desk, including bell staff, scheduling and workflow, following Fairmont, LQA and Forbes standards.
• Coordinate the bell desk team: luggage delivery and retrieval, buggy handling, and vehicle parking and retrieval, with proper key safeguarding and records.
• Check daily the cars in the parking lot with security to prevent unauthorized vehicles.
• Answer hotel and non-hotel guest inquiries and provide accurate information on the hotel, local events, attractions, dining, transport and transfers.
• Coordinate car rentals, tours, restaurant reservations and special events, always prioritizing onsite outlets and activities.
• Deliver mail, messages and packages, handle guest purchases outside the hotel and lost-and-found requests (coordinating with Housekeeping).
• Act as guest relations in the absence of the team, handle complaints and special requests, and escort guests to their rooms or attend calls to the main line.
• Keep the lobby, car and pedestrian areas clean and organized, and monitor office supplies and equipment.
• Take part in team meetings and training with reception, guest relations and guest services, and coordinate with housekeeping and engineering for cleaning and maintenance requests.

Required profile

• Excellent verbal and written English communication skills.
• Strong analytical skills, attention to detail, organization and ability to multi-task and meet deadlines.
• Professional appearance, friendly and proactive attitude, and ability to work under pressure.
• Available to work shifts, including weekends.

Required skills

• Microsoft Windows applications
• Opera PMS

What we offer

• Competitive salary and benefits.
• Discounted hotel rooms and food and beverage rates at sister properties worldwide.
• Learning programs through the Academies and opportunities to grow within the property and globally.