Customer Care Specialist – E‑commerce Logistics

About the role

Bigblue is looking for a Customer Care Specialist to join our fast‑growing team in Madrid. You will be the main point of contact for merchants using our logistics platform, helping them navigate the Bigblue app and resolve day‑to‑day issues while ensuring a five‑star experience.

Key responsibilities

• Respond to merchant inquiries via chat, building personalized relationships.
• Provide quick, tailored solutions to operational problems.
• Train and coach merchants on the Bigblue app to become power users.
• Enrich the Help Center with clear, self‑service content.
• Collect feedback and relay insights to Product and Operations teams.
• Represent the merchant voice internally to improve service and the app.

Required profile

• At least 1 year of experience in a client‑facing role.
• Native Spanish speaker with fluent English.
• Strong organizational and time‑management abilities.
• Analytical mindset and rapid learning capability.
• Customer‑centric attitude aligned with Bigblue values.

Required skills

What we offer

• High‑impact role in a well‑funded scale‑up.
• International environment across Paris, Madrid, London and European warehouses.
• Food budget of €110 per month, ClassPass membership, and full health insurance.
• Choice of MacBook or preferred equipment.