Customer Manager - International Insurance Services & Technology

About the role

Swiss Re Corporate Solutions is looking for a Customer Manager for its PULSE & Network offering, which combines a SaaS platform with international insurance network capabilities and specialised services for insurance brokers and insurers. The role sits in the Commercial team, building and managing relationships with clients worldwide, contributing to commercial negotiations and ensuring an excellent customer experience.

Key responsibilities

• Build and maintain relationships with existing and prospective clients as a key point of contact.
• Identify opportunities to improve service delivery, platform adoption and commercial relationships.
• Contribute to commercial negotiations, proposals, pricing discussions, contract preparation and renewals.
• Coordinate client onboarding, platform demonstrations, training and ongoing adoption of PULSE.
• Explain international insurance concepts, processes and the PULSE & Network operating model to clients.
• Own customer questions, requests and issues, track commitments and ensure timely resolution.
• Monitor customer satisfaction and service performance and turn feedback into actionable requirements.
• Work with Product, IT, Operations, Finance & Administration and Legal, including coordination of insurance servicing requests.

Required profile

• Experience in customer management, account management, customer success, commercial operations or a similar client-facing role.
• Commercial awareness and confidence in client negotiations and contractual discussions.
• Excellent written and spoken English at a professional negotiation level; additional languages are an advantage.
• Proactive, solution-oriented and curious, willing to learn the complexities of international insurance programs.

Advantages

• Understanding of the commercial insurance industry and the roles of brokers and insurers.
• Experience with SaaS platforms, client onboarding, platform implementation or user training.

What we offer

• Base salary in Spain of EUR 42,000 to EUR 70,000 for a full-time role, depending on profile and experience.
• Possible performance-based annual bonus.
• Hybrid work model, with at least three days per week in the office.