Customer Quality Specialist - Consumer Tissue

About the role

Essity is looking for a Customer Quality Specialist for its Consumer Tissue category across Iberia. Based at the Valls-Puigpelat manufacturing site, you will act as the link between customers, the market and the Quality and Manufacturing teams, managing quality topics across both Essity brands and Retailer Brands. You will investigate quality issues, take part in product validations and turn technical findings into clear, customer-focused solutions.

Key responsibilities

• Coordinate consumer and customer complaints from investigation through to root cause identification, corrective actions and resolution
• Partner with manufacturing sites to investigate quality issues and prepare Root Cause Analysis reports
• Translate technical findings into clear reports so customers receive transparent updates
• Take part in product validation to ensure products meet specifications and expectations
• Maintain product data sheets, complaint statistics and quality documentation
• Coordinate improvement initiatives across manufacturing sites and lead quality working groups
• Analyse product performance, assortment and competitor data to spot trends and improvement opportunities

Required profile

• University degree in Chemical Engineering, Chemistry, Engineering or another relevant technical discipline; equivalent profiles with strong quality or manufacturing experience are welcome
• Around three or more years of experience in quality, manufacturing processes or quality investigations
• Experience in the paper industry, especially converting or paper machine operations, is an advantage
• Fluent English for an international working environment

Required skills

• Understanding of manufacturing processes, quality controls and problem-solving methodologies
• Microsoft Office and Excel for organising and analysing information