Customer Service Agent - English (Night Shift)

About the role

We are looking for an English‑speaking Customer Service Agent to join Fever’s support team on the night shift. Working from home, you will help our global audience resolve issues via phone, email and social media, ensuring a smooth experience with our live‑entertainment platform.

Key responsibilities

• Handle inbound calls, chats and emails from customers between 00:00 and 08:00 CET.
• Diagnose and resolve incidents, providing accurate information and appropriate solutions.
• Document interactions, update customer records and follow internal communication procedures.
• Escalate complex cases to the Operations department when necessary.
• Maintain high service quality while meeting response‑time targets.

Required profile

• Previous experience in user support or customer service, preferably in a call‑center environment.
• Fluent written and spoken English and Spanish.
• Strong organizational, time‑management and problem‑solving abilities.
• Detail‑oriented, reliable and able to adapt quickly to changing situations.
• Residency in Spain.

Required skills

• Proficiency with Zendesk or similar ticketing systems.

What we offer

• Fully remote work with a fixed night‑shift schedule (5 days/week, 30‑minute break).
• Opportunity to join a fast‑growing tech company shaping the future of live entertainment.
• Collaborative, multicultural team environment.