Customer Service Coordinator

About the role

GE Healthcare is looking for a Customer Service Coordinator to join its Iberia team and support the Pharmaceutical Diagnostics (PDx) business, covering Contrast Media, Radiopharmaceuticals, PET products and Contrast Media Injectors. The role acts as a key partner for customers, distributors, suppliers and internal stakeholders, supporting operations from order management to revenue collection and contributing to customer satisfaction and business growth. It is based in Madrid.

Key responsibilities

• Act as the main point of contact for customers, distributors, suppliers and internal stakeholders.
• Support the full order lifecycle, from order entry through delivery, invoicing and revenue collection.
• Coordinate with manufacturing sites, logistics providers, commercial teams and service organizations.
• Manage purchase orders, contracts, service records and customer data accurately.
• Support the installed base of contrast media injectors and related products.
• Handle returns, complaints, invoice queries, credit notes and other customer-facing issues.
• Create reports and dashboards that support decision-making.
• Drive continuous improvement and build relationships across functions and countries.

Required profile

• Previous experience in customer service, order management or a similar customer-facing operational role.
• Experience in healthcare, pharmaceutical, medical device or life sciences is highly valued.
• Strong customer orientation, excellent organization and attention to detail.
• Ability to work in a fast-paced, changing environment with strong analytical thinking.
• Written and spoken English and Spanish are essential.
• Nice to have: knowledge of diagnostic imaging, contrast media, radiopharmaceuticals, PET products or injector systems.

Required skills

• Microsoft Office tools and business systems.
• Nice to have: ERP and CRM platforms such as SAP and Salesforce, EDICOM and healthcare industry processes.