Chief Administrative Officer (CAO) - Insurance & Investments

About the role

The Chief Administrative Officer (CAO) oversees the administrative functions, corporate services, facilities, human resources coordination, procurement and internal support operations across the organization's insurance and investment businesses. The role aims to ensure organizational efficiency, strengthen administrative governance, optimize resources, manage corporate infrastructure and support the execution of strategic business objectives.

Key responsibilities

• Develop and implement administrative policies, procedures and operational strategies
• Oversee facilities management, office administration, records management, corporate support services and workplace operations
• Supervise HR administration, workforce planning, employee engagement, performance management and organizational development in coordination with HR leadership
• Manage procurement, supplier relationships, contract administration and cost optimization
• Oversee administrative budgets, operating expenses, resource allocation and cost control
• Streamline administrative processes, implement systems and improve service delivery
• Ensure compliance of policies, procedures, documentation and records with regulations and standards
• Oversee administrative systems, office infrastructure, business continuity arrangements and technology support coordination
• Coordinate with department heads, external providers, vendors, regulators and other stakeholders
• Lead administrative, facilities, procurement, corporate services and support teams

Required profile

• Bachelor's degree in Business Administration, Management, Human Resources, Finance or a related field; MBA, master's degree or professional qualifications preferred
• Typically 10-15+ years of experience in administration, corporate services, operations or business management, including senior leadership
• Proven experience overseeing administrative operations, procurement, facilities, budgets and shared services
• Experience leading cross-functional teams and managing complex organizational support functions

Required skills

• Corporate administration, organizational policies and operational governance
• Vendor management and procurement
• Leadership, communication, negotiation, organizational and problem-solving skills