Experience & Events Coordinator – Barcelona

About the role

We are seeking a hands‑on, dynamic individual to join our team as an Experience Curator/Experience & Events Coordinator. This role is key to delivering an exceptional community experience, ensuring a high NPS by facilitating meaningful connections and creating impactful experiences for families from day one.

Key responsibilities

• Resolve community requests promptly via the ticketing tool.
• Prepare homes for families’ arrival and take a hands‑on approach during turnover weeks.
• Develop and maintain relationships with families, understand their needs and engage them.
• Gather feedback, identify improvement opportunities, and assist new families in integrating.
• Communicate upcoming activities to maximise participation and manage content for the internal UGC channel.
• Coordinate with onboarding, participate in pre‑arrival webinars, and book services upon request.
• Plan and execute community‑building events and workshops, including give‑back programs.
• Maintain an events calendar for each cohort and build partnerships with local vendors.
• Create and manage event budgets, monitor success metrics such as capacity, revenue and NPS.
• Record and reconcile daily expenses, handle vendor invoices and support location‑level financial documentation.

Required profile

• Live in or close to Barcelona for daily commuting.
• Minimum 2 years experience in Guest Relations, Customer Experience, Hospitality or Community Building.
• Excellent written and verbal communication in English and Spanish.
• At least 1 year organising or facilitating community‑building activities or events.
• Financial expertise to create and manage event budgets.
• Strong organisational skills to handle high volumes of requests and operational tasks.
• Experience managing third‑party vendors.
• Enjoy fast‑paced startup environments and possess a proactive, can‑do attitude.
• Strong problem‑solving ability and calmness under pressure.

What we offer

• Work in inspiring destinations while you work – the world is your oyster.
• Meaningful impact – create environments where children and families thrive together.
• Experience curation – design authentic cultural moments that become lifelong memories.
• Community building – foster deep bonds between global families and enable childhood friendships across borders.
• Work‑life integration – structured schedules with time to explore and recharge.