French‑Speaking Account Manager (Spain)

About the role

Lightspeed is seeking a French‑speaking Account Manager to join its team in Spain. You will build and maintain long‑term relationships with existing accounts, helping clients maximise the value of Lightspeed’s payment and POS solutions.

Key responsibilities

• Drive adoption of Lightspeed Payments and software solutions, ensuring clients extract maximum value from POS products, modules, and integrations.
• Serve as the primary point of contact, building trusted, long‑term partnerships and proactively supporting client success.
• Guide account growth and upgrades, transitioning customers to advanced solutions tailored to their evolving business needs.
• Create new revenue opportunities through upsells, cross‑sells, and expansions aligned with client goals.
• Deliver compelling product demos and support adoption, ensuring clients fully utilise Lightspeed’s suite of tools.
• Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement.
• Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long‑term client relationships.
• Negotiate and close agreements, securing favourable terms while consistently achieving renewal, retention, and growth targets.
• Contribute to sales and marketing initiatives aimed at enhancing the customer experience and increasing Monthly Recurring Revenue.

Required profile

• Fluency in French (spoken and written).
• Proven success in quota‑carrying SaaS or technology roles, consistently meeting revenue growth and retention targets.
• Ability to identify client challenges, tailor solutions, and deliver long‑term value through strategic account management.
• Experience building trust with executive‑level stakeholders and fostering lasting partnerships.
• Strong understanding of complex business models and data‑driven decision‑making.

Required skills