Helpdesk System Administrator (Remote)

About the role

Join a fast‑growing international technology environment as a Helpdesk System Administrator. You will support a fully remote organization, ensuring teams, devices, and digital tools run smoothly across multiple regions.

Key responsibilities

• Manage the complete corporate hardware lifecycle: procurement, configuration, inventory, and international shipping.
• Configure and maintain macOS devices using Apple Business Manager and Mobile Device Management (MDM) solutions.
• Support employee onboarding and offboarding by handling accounts, permissions, access rights, and equipment allocation.
• Provide day‑to‑day helpdesk support in English and Ukrainian, troubleshooting technical issues for users.
• Administer access, subscriptions, renewals, and invoices for a wide range of business applications.
• Perform access reviews and assist with basic security initiatives such as phishing prevention and employee awareness.
• Maintain accurate documentation, update internal knowledge bases, and continuously improve IT processes.
• Collaborate with internal teams and external suppliers to ensure smooth technology operations.

Required profile

• Hands‑on experience in IT support, helpdesk, system administration, internships, or a related technical field.
• Strong familiarity with macOS and interest in the Apple ecosystem.
• Understanding of networking fundamentals, OSI model concepts, protocols, and common security considerations.
• Ability to diagnose technical issues systematically and communicate clear solutions.
• Organizational skills with the ability to prioritize tasks independently.
• English proficiency at B1‑B2 level; confidence communicating with international users and suppliers.
• Customer‑oriented mindset with excellent communication and problem‑solving abilities.

Required skills

• macOS
• Apple Business Manager
• Mobile Device Management (MDM) solutions
• Ticketing platforms / IT service management tools
• Networking fundamentals (OSI model, protocols)
• Basic security practices (access control, phishing prevention)
• Automation basics (scripting or automation tools)

What we offer

• Fully remote work arrangement.
• Mentorship and exposure to more than 100 business applications.
• Opportunities for professional growth in IT infrastructure and system administration.