IT Support Assistant – Barcelona

About the role

We are looking for an IT Support Assistant to join our Barcelona office and work closely with a global IT team. You will be the first point of contact for employees’ technical needs, helping to keep our local infrastructure running smoothly while delivering excellent internal service.

Key responsibilities

• Provide first‑line technical assistance to employees, both on‑site and remotely.
• Troubleshoot, repair, and upgrade hardware and peripheral equipment.
• Install and configure operating systems and resolve software issues.
• Handle user onboarding and off‑boarding processes, including asset allocation.
• Administer Microsoft 365 and Exchange at a basic level (user, group, mailbox management).
• Manage Jira tickets and maintain incident logs in internal systems.
• Perform basic network troubleshooting and support the office IT network.
• Maintain the local asset inventory using internal tools.

Required profile

• Bachelor’s degree in IT, Computer Science or related field, or a high‑school diploma with at least 2 years of relevant experience.
• Strong customer‑oriented mindset, patience and problem‑solving ability.
• Excellent communication skills in English (minimum B2); Spanish is a plus.
• Ability to multitask, prioritize tasks and work independently.
• Legal authorization to work in Spain and residence in the country.

Required skills

• Knowledge of computer hardware, software and networking fundamentals.
• Proficiency with Windows operating systems.
• Experience with Microsoft 365 and Exchange administration.
• Familiarity with ticketing systems, preferably Jira.
• Basic network troubleshooting and OS installation skills.
• Asset inventory management.

What we offer

• International, technology‑driven work environment.
• Mentorship, training and professional development opportunities.
• Competitive salary with performance bonus.
• Private health insurance, gym discount and flexible start‑time schedule.
• 24 paid holidays plus public holidays, team‑building activities and a prime Barcelona location.