Luxury Reservation Consultant (French Speaker) - Part-Time

About the role

Accor's Global Reservation Centre in Barcelona is looking for a part-time Luxury Reservation Consultant who speaks French. You will handle inbound booking calls and use your sales skills to recommend rooms and suites for Accor's luxury hotels worldwide, acting as the link between the brand and its guests.

Key responsibilities

• Answer guest requests in an unscripted environment, known as Heartists, and have authentic conversations while booking travel to luxury destinations.
• Share your knowledge of the properties and make thoughtful recommendations so guests choose the right room and package.
• Drive bookings and maximize revenue while meeting sales targets.

Required profile

• Native or proficient French speaker (mandatory).
• Fluent English (C1).
• Education or work experience in sales, customer service, hospitality or tourism; luxury travel experience is an asset.
• Currently legally entitled to work part-time in Spain.
• Availability to start in October 2026.

Required skills

• Active listening and the ability to adapt a sales-oriented approach to guest needs.
• Excellent verbal and written communication and interpersonal skills.
• Strong organization and time management, with a sense of responsibility.
• Computer literate.

What we offer

• A one-month training plan covering culture, values, business and quality standards.
• An inclusive workplace with colleagues from over 30 nationalities.
• Discounted rates at Accor properties worldwide.
• Private health insurance and wellness activities.
• An incentive plan with rewards based on goals.
• Part-time contract of 20/25 hours per week, with AM and PM schedules and weekends off.