Multinational Client Coordinator

About the role

AIG is hiring a Multinational Client Coordinator in Madrid, Spain, for its Multinational business within General Insurance. The role is external broker and client-facing, providing day-to-day servicing and multinational technical support on an assigned portfolio of programs, in support of the Multinational Client Executive and Product Underwriter. It covers all Multinational lines of business.

Key responsibilities

• Coordinate day-to-day multinational servicing (producing and issuing) across the program lifecycle for an assigned portfolio of accounts.
• Provide local technical and administrative support to the Issuing Office Multinational Specialist and coordinate service requirements for the local portion of the Controlled Master Program (CMP).
• Manage pre-bind activities: territorial analysis of regulatory requirements, collection of regulatory information such as tariffs, minimum rates, mandatory retentions or cessions, and promotion of the AIG Multinational End-to-End process.
• Manage communication with Producing Offices, brokers/clients and Shared Services, and complete hand-off documentation to the Multinational Administrator for network instructions, including reinsurance and captive structuring.
• Monitor post-bind implementation, engage with AIG Reinsurance on cash-flow guarantees and performance standards, track performance and escalate where needed, and update the broker or client regularly.
• Handle ad hoc mid-term requests such as endorsements and certificates, and provide performance data for client stewardship meetings.
• Support colleagues and internal stakeholders on multinational program design, territorial information and reinsurance placement processes.

Required profile

• Fluent English is a must.
• Strong technical knowledge of complex multinational programs (producing and issuing policies), including reinsurance structures, with experience of the multinational environment.
• Commercial insurance experience, preferably client servicing (broker or company background).
• Proven record as a team player, able to build strong relationships with internal and external stakeholders.
• Ability to work autonomously, manage multiple priorities and meet deadlines.

Required skills

• Administration skills and attention to detail.
• Written and verbal communication and interpersonal skills.
• Computer literacy: IT packages, MS Outlook, Excel and Word.