Night Receptionist

About the role

The Night Receptionist will be the first point of contact for guests arriving after hours at the Barceló Aguamarina Hotel in Mallorca. You will ensure a smooth check‑in and check‑out experience, provide concierge assistance, and maintain the security and quality standards of the front desk throughout the night shift.

Key responsibilities

• Manage night‑time check‑ins, welcome guests and handle registrations.
• Process check‑outs, settle bills and bid farewell to departing guests.
• Provide in‑person and telephone customer service for the duration of the stay.
• Perform concierge duties, including luggage storage and local information.
• Verify reservations and conduct nightly audits of front‑desk operations.
• Execute any additional tasks assigned by the Reception Manager.

Required profile

• Degree in Tourism, Marketing or a related field with specific training in tourism quality.
• Minimum of 1 year experience in customer service within the hotel sector.
• High level of English; additional languages are a plus.

Required skills

• Proficiency with CRM systems.

What we offer

• Flexible and collaborative work environment.
• Opportunities for geographical mobility across Barceló hotels worldwide.
• Clear career development plans and access to top‑tier training programs.