Onboarding & Customer Success Manager

About the role

Signaturit Group, a European provider of secure digital transactions (electronic signatures, KYC and client onboarding), is hiring an Onboarding & Customer Success Manager in Paterna. The role combines managing the onboarding of new customers with ensuring their long-term success, satisfaction and growth, through relationship management, product adoption monitoring and retention.

Key responsibilities

• Manage and lead the implementation of company solutions for new customers, ensuring successful onboarding and integration into the product ecosystem.
• Analyze existing projects and processes functionally and technically, identify improvement areas and coordinate with internal teams, reporting milestones to customers and stakeholders.
• Identify risks or deviations during project execution and propose mitigation strategies.
• Build long-term customer relationships and act as the main point of contact after onboarding.
• Monitor product engagement, share tips and best practices, and gather customer feedback to drive product improvements.
• Track metrics such as NPS, churn and upsell opportunities, reporting in platforms such as Salesforce, HubSpot or Hotjar.
• Proactively identify upsell opportunities and aim to keep churn below 5% while expanding MRR quarter on quarter.
• Work with Sales, Product, Development and Support to align onboarding and customer success strategies.

Required profile

• 2-3 years of experience in project management, process management or customer success, ideally in SaaS or consulting environments.
• Bachelor's degree in Business Administration, Engineering or a related field.
• Fluent Spanish and English; French is a plus.

Required skills

• Process management and continuous improvement methods.
• Familiarity with Agile, Scrum and other project management frameworks.
• Project management and process visualization software.
• Data analysis, process mapping and customer lifecycle knowledge.
• Certifications in project management (Agile, Lean) or platforms such as Salesforce, AWS or Microsoft are a plus.

What we offer

• Permanent position with a base salary of 26-28K€, depending on assessed autonomy, plus a variable component of up to 3K€ at 100% objective achievement.
• Flexible hybrid work setup and flexible working hours.
• Health insurance for you and 50% on each child, and flexible benefits.
• Access to technical training platforms, a day off on your birthday, and summer intensive schedule.