Partner Launch & Customer Success Lead

About the role

This role drives the rollout and long‑term adoption of a leading AI‑powered fitness solution across enterprise gym networks in Spain. You will act as the central link between partnership, operations, product and marketing teams, ensuring that signed gym partners transition smoothly into active, engaged users.

Key responsibilities

• Own the end‑to‑end launch process for new enterprise gym partners, ensuring operational readiness, timeline alignment and cross‑team coordination.
• Develop and maintain standardized partner launch playbooks for consistent, scalable rollouts.
• Design and deliver onboarding and enablement programs for gym trainers and managers, including training sessions, scripts and activation materials.
• Coordinate in‑gym activation initiatives such as QR campaigns, trainer‑led demos and member engagement activities.
• Monitor partner adoption and performance metrics, including member penetration, engagement and retention trends.
• Build and maintain partner performance dashboards to track rollout progress and success indicators.
• Gather structured feedback from partners and collaborate with product teams for continuous improvement.
• Optimize launch and activation processes to support scalable expansion across multi‑location gym networks.

Required profile

• Strong experience in project or operational management with the ability to coordinate multiple stakeholders and workstreams.
• Proven background in managing enterprise clients, strategic partnerships or multi‑location business relationships.
• Ability to design and implement scalable operational frameworks, playbooks and repeatable processes.
• Strong communication and relationship‑building skills with internal and external stakeholders.
• Analytical mindset with experience tracking performance metrics and driving data‑informed improvements.
• Experience working in cross‑functional environments involving product, marketing, operations and engineering teams.
• Exposure to franchise models, multi‑site businesses or distributed operational networks is highly valuable.
• Experience launching or driving adoption of digital products through frontline teams is strongly preferred.

Required skills