Partner Solutions Manager

About the role

AirHelp, a global travel tech company, is scaling its B2B partner ecosystem, mainly Online Travel Agencies (OTAs) and expanding to Travel Management Companies (TMCs), airlines and beyond. The Partner Solutions Manager owns the partner lifecycle from late-stage sales support through integration, activation and ongoing operational health, working closely with Product Management and Account Management.

Key responsibilities

• Sales-to-launch handoff: support sales in the late stages of the cycle, set activation expectations and coordinate the move from signed contract to live partner
• Integration and activation: manage partner integration end-to-end for key accounts, including requirements, timeline, testing and go-live, and act as the main onboarding contact
• Define and continuously improve the standard integration playbook
• Partner health and monitoring: watch live setups for data accuracy, volume anomalies, SLA adherence and technical drift, set up alerts and run regular health check-ins
• Self-service partner motion: co-own the onboarding and support model for smaller partners with Product and Account Management, and feed friction points back to Product
• Bridge Sales, Product, Account Management and Engineering across the partner lifecycle

Required profile

• 4+ years in Partner Success, Partner/Solutions Engineering, Implementation or B2B Customer Success, ideally with API/data-integration products
• Proven experience managing technical partner integrations end-to-end
• Experience running both white-glove support for key accounts and scalable self-service for the long tail
• Strong operational rigor and comfort in a scale-up environment
• Travel tech, OTA, TMC or airline experience is a strong plus

Required skills

• Ability to read and understand API documentation and troubleshoot basic technical issues
• Comfortable communicating with engineering teams without needing to code

What we offer

• Salary of 16,000-21,000 PLN gross per month for full-time employees in Poland, or 18,000-23,000 PLN net plus VAT for contractors; 50,000-65,000 EUR gross per year for Barcelona
• No micromanagement, with personal development plans, workshops, mentorship and language classes
• Flexible benefits such as gym, development budget, childcare, transport or travel subsidies
• Work from anywhere up to 2 weeks per year