Receptionist

About the role

Julius Baer is looking for a receptionist in Barcelona who provides professional welcome services in the client zone, greeting, directing and serving beverages to clients entering the bank. As the first point of contact, the role helps create a positive impression for visitors and clients. The position also covers corporate services, security coordination, maintenance liaison and support to business.

Key responsibilities

• Coordinate incoming mail and courier traffic for the office, domestic and international, and ensure courier services are available.
• Handle delivery and receipt of documentation and contracts with clients and the Madrid office, and control the destruction of confidential information.
• Control office supplies, centralise staff requests, place orders with external vendors and check quality, and keep coffee, tea, milk, sugar and water available.
• In coordination with the Madrid office security officer, manage building security (key log, alarms) and evacuation and emergency plans, and implement risk-prevention measures following HR directions.
• Provide internal services such as catering, printing of presentations, internet press access and newspapers, and cooperate in organising internal and external events.
• Act as the point of contact for office maintenance and new workspaces or meeting rooms, and coordinate cleaning, shredding, recycling, laundry, alarm systems, Wi-Fi and other vendor contracts.
• Support IT representatives from Julius Baer Switzerland or Luxembourg on site.
• Manage the schedule of external visits, welcome guests, guide them to meeting rooms and offer drinks, then tidy the rooms for the next meeting.
• Answer external calls on the office's general line.
• Help Relationship Managers and Relationship Managers' Assistants with account opening, document review, scanning, expense processing, hotel and travel bookings, and escalate urgent matters to the supervisor and the Barcelona office manager.

Required profile

• Client-focused, results-driven person with a passion for quality and service excellence.
• Good interpersonal and communication skills, able to build trust and respect.
• Understanding of the needs of Private Banking locations.

Required skills

• High level of English, Catalan and Spanish, written and spoken.
• Ability to communicate with Corporate Services units in Zurich, the landlord and external vendors.