Sales Associate - Luxury Retail

About the role

Coach, a global fashion house founded in New York in 1941 and part of the Tapestry portfolio, is looking for a Sales Associate in Las Rozas. The Sales Associate is the front-line ambassador of the Coach brand, delivering a personalized shopping experience, meeting personal and store sales goals and supporting daily store operations.

Key responsibilities

• Represent Coach as a brand ambassador following the Coach Guide to Style and Service
• Build client relationships through personalized styling, product expertise and fashion advice
• Drive sales through cross-selling, upselling and tailored recommendations
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture data and encourage repeat purchases
• Develop and execute personal sales plans and meet or exceed individual and team KPIs
• Source new customers, maintain relationships and follow up to close sales
• Manage multiple customers on the floor and adapt selling techniques to business needs
• Complete daily operational tasks such as cash wrap, inventory processing, replenishment and visual merchandising
• Keep the sales floor and stockroom clean and stocked, process transactions and support inventory cycles
• Assist teammates, participate in brand initiatives and training, and welcome feedback

Required profile

• 1+ years of sales experience (luxury retail preferred); fashion trends and competitor knowledge
• Ability to work in a fast-paced environment
• Flexibility to work nights, weekends, peak busy season and high-traffic days, including public holidays
• Strong English proficiency (required for EU)

Required skills

• POS operation and basic computer proficiency (iPad/laptop, mobile POS)
• Walkie-talkie use and ability to read price and release sheets
• Preferred: luxury retail background, social media savvy, live-stream shopping or video demo experience, clienteling and data acquisition skills

What we offer

• Inclusive, innovative and fun working environment
• Internal mobility and career progression
• One paid volunteering day per year and learning and development opportunities through the Ambassador Programme
• Regular social events and Equity, Inclusion and Diversity initiatives
• Employee discount and an incentive programme