Senior Business Travel Consultant – Spanish Speaking

About the role

We are looking for a Senior Business Travel Consultant who speaks Spanish to provide a seven‑star, executive‑level travel service for senior leaders and high‑value corporate clients. The role blends premium hospitality with contact‑centre efficiency, handling complex itineraries and urgent changes with professionalism.

Key responsibilities

• Manage end‑to‑end executive and VIP travel, including air, hotel, ground transport and bespoke requests.
• Use GDS platforms (Amadeus, Sabre, Galileo) to book and modify itineraries, ensuring compliance with policy and duty of care.
• Respond to urgent travel disruptions across phone, chat and email, delivering calm, solution‑focused service.
• Maintain high CSAT while meeting productivity KPIs such as handle time and SLA adherence.

Required profile

• Proven experience delivering high‑touch, premium customer service in executive travel, hospitality, aviation or luxury brands.
• Strong understanding of contact‑centre performance metrics (productivity, efficiency, CSAT).
• Excellent communication skills, polished and discreet, with the ability to stay calm under pressure.
• Organised, detail‑oriented and able to work autonomously.

Required skills

• Amadeus
• Sabre
• Galileo

What we offer

• Competitive salary and equity ownership.
• Generous vacation, public holidays and 17 weeks paid parental leave.
• Private healthcare or gym allowance, life insurance and wellbeing support.
• Relocation assistance, flexible “Work from Anywhere” days and a four‑week paid sabbatical after five years.