Senior CCM / Smart Communications Developer

About the role

Cigna Healthcare is looking for an experienced Senior CCM / Smart Communications Developer to join its Smart Communications Community of Practice (CoP), supporting customer communication solutions across the International Health business. The role sits in a specialized technical community focused on building, evolving and improving Customer Communication Management solutions in an international environment. Experience with Smart Communications / SmartCOMM is highly valued, as is a strong background in platforms such as Quadient Inspire, OpenText Exstream or similar.

Key responsibilities

• Design, develop and maintain Smart Communications solutions, including complex communication templates, reusable components and data-driven communications.
• Translate business and customer communication requirements into robust, scalable and maintainable technical solutions following agreed standards and best practices.
• Act as a key technical contributor and CCM specialist in project teams, giving technical guidance and helping shape solution design decisions.
• Diagnose and resolve complex CCM and Smart Communications issues, and challenge existing approaches to simplify and standardize solutions.
• Contribute to the Smart Communications Community of Practice: help define development standards, reusable patterns and best practices, share knowledge and learn from others.
• Collaborate with developers, architects, business analysts and other stakeholders across International Health, including international initiatives, and explain technical concepts to technical and non-technical audiences.
• Take part in code reviews, testing and quality activities, and identify opportunities for reuse, automation and standardization.

Required profile

• 5+ years of relevant software development experience, preferably with Customer Communication Management (CCM) solutions.
• Strong hands-on experience with at least one enterprise CCM technology (Smart Communications / SmartCOMM, Quadient Inspire, OpenText Exstream or a comparable platform).
• Ability to work independently and take ownership of technical challenges from analysis through resolution.
• Strong communication and teamwork skills in an international, collaborative environment.
• English level B2 or higher, able to take part in technical discussions with international teams.

Required skills

• Good knowledge of Java, SQL and XML.
• Experience with system integration and databases.
• Understanding of CCM concepts: template development, reusable components, data integration and enterprise customer communications.
• Highly valued: migration or modernization between CCM platforms, mentoring other developers, Agile experience, API integrations, and document/content management tools such as OnBase, Alfresco or Documentum.