Senior Incident Coordinator (Hybrid)

About the role

Swiss Re is looking for a Senior Incident Coordinator in Madrid to join its Cyber Incident Management team, which coordinates the triage, investigation and containment of security events and runs post-incident reviews. The role is hybrid, with the expectation of being in the office at least three days per week.

Key responsibilities

• Design, organise and facilitate regular tabletop exercises and simulations to test incident response capabilities
• Support incident response by coordinating resources, scheduling meetings and keeping communication channels open
• Create and maintain incident response documentation, playbooks and procedures
• Compile detailed incident reports covering timeline, actions taken and impact assessment
• Collect, analyse and report on incident metrics to spot trends and improvement opportunities
• Run post-incident review sessions, document findings and coordinate stakeholder communication during and after incidents
• Organise and track participation in incident response training programmes
• Identify and implement refinements to incident management processes and support the maintenance of incident management platforms and documentation repositories

Required profile

• Bachelor's degree in Business Administration, Information Technology, Cybersecurity or equivalent practical experience
• Experience in incident management, business continuity or security operations
• Demonstrated experience planning and facilitating tabletop exercises or simulations
• Strong documentation skills, with experience creating reports, playbooks or procedural documentation
• Excellent organisational and coordination abilities with attention to detail
• Strong English communication skills

Nice-to-have

• Knowledge of cybersecurity frameworks such as NIST, ISO 27001 and MITRE ATT&CK
• Experience with incident management or ticketing systems
• Background in metrics collection, analysis and reporting
• Project or program management experience or certifications
• Facilitation or training certification, process improvement knowledge, or security operations and incident response procedure knowledge

The base salary range for Spain is EUR 60,000 to EUR 100,000 for a full-time role, plus a performance-based variable component and global and location-specific benefits.