Senior Technical Account Manager - Civil (Spanish and English Speaking)

About the role

Autodesk Customer Success is looking for a Senior Technical Account Manager in the civil space, fluent in English and Spanish, to support medium and large enterprise customers worldwide. The role sits in the Proactive Support group of the Customer Technical Success team and focuses on helping customers optimise their product investment and achieve measurable business outcomes. It works closely with the Customer Success Manager and Technical Adoption Specialist.

Key responsibilities

• Act as technical point of contact for customers, building and maintaining working relationships and aligning internally with the CSM and TAS on customer success plans.
• Prioritise and escalate critical issues and monitor service level compliance.
• Provide technical assistance and recommendations for enterprise customers based on data analytics, and identify improvement opportunities.
• Partner with customers' IT and design groups on installation, licensing and performance of Autodesk cloud and desktop applications.
• Deliver coaching sessions from the customer success plan and engage proactively through support case reviews and software performance assessments.
• Manage key events such as major upgrades and provide technical health governance and insights.

Required profile

• Bachelor's degree or equivalent experience in Civil Engineering.
• At least 5 years of experience using or supporting Autodesk Civil products (Civil3D and Infraworks) and cloud services (Construction Cloud/Forma) for large enterprise clients in a professional services role.
• Strong analytical skills and experience troubleshooting in an enterprise environment.
• Fluent English and Spanish; fluency in another European language is a plus, French is mentioned as a nice-to-have.

Required skills

• Expert knowledge of workflows and data exchange.
• Experience presenting and managing several projects at once.
• Preferred: technical consulting or project delivery experience with large clients, and experience with Autodesk Navisworks and/or AutoCAD.

For Spain-based roles, the expected starting base salary is between 46,000 EUR and 67,100 EUR, depending on experience and location; the package may also include bonuses, commissions, stock grants and benefits. The role may require in-person onboarding and ID verification.