Service Bulletin Engineer - MRTT Platform

About the role

Airbus Defence & Space is looking for a Service Bulletin Engineer in Getafe, Spain, within the CUSTOMER SERVICES ENGINEERING SUPPORT department. The Service Bulletin (SB) is the official document giving operators the technical data for approved modifications and inspection instructions on in-service aircraft. The engineer provides SBs on time, with the right quality, so customers can modify or upgrade their product while meeting airworthiness and safety requirements, and holds end-to-end accountability for the SBs under their responsibility.

Key responsibilities

• Follow up subcontractor deliverables for the SB under their responsibility
• Agree with the relevant organisations on a corrective action plan for each significant in-service technical issue, assess difficulties and propose alternatives where needed
• Interface with the Design Office and coordinate with the Airworthiness Office on safety-related actions
• Control and coordinate assigned SB incidents and technical queries, answering customers with Front Office support
• Support customers and MRO organisations with questions about issued SBs and with implementing them

Required profile

• At least 3 years of experience in customer services, design office, manufacturing engineering or MAP
• Engineering degree or equivalent
• International business experience
• Negotiation-level English and Spanish
• Ability to manage conflicts proactively, make effective decisions and act assertively
• Some travel for business is required
• Experience in MRTT or A400M/LTA and in Services Bulletins is desired; an Airbus internship is a plus

What we offer

• Permanent position with an attractive salary
• Vacation days plus additional days off during the year
• Hybrid working model where possible
• Collective transport service depending on schedule and location
• Life insurance, health insurance, employee stock options, retirement plan or study grants
• On-site facilities such as a free canteen, kindergarten and medical office
• Upskilling opportunities and development prospects in a multicultural environment