Supplier Manager IT Support (Digitalization)

About the role

BASF Digital Hub Madrid develops digital solutions for BASF and is looking for a Supplier Manager IT Support (m/f/d). The role manages external service providers delivering IT support services, aligning their performance, contractual obligations, financial targets and service delivery with business needs. It works closely with Procurement, Finance, IT Operations and Service Management teams.

Key responsibilities

• Manage supplier performance against SLAs and KPIs, using service reviews, dashboards and reports, and handle exemptions and escalations
• Take part in supplier governance meetings, track actions and drive continuous service improvement
• Support new services, process changes and technology transitions, and contribute to contract changes and statements of work with Procurement and Legal
• Ensure compliance with internal policies, audits and regulations, and keep accurate contract and supplier records
• Build and maintain supplier relationships, run performance evaluations and maturity assessments, and support supplier risk management and business continuity

Required profile

• Bachelor's degree in IT, Business Administration, Finance, Supply Chain Management or a related field; equivalent experience may be considered
• 3+ years in vendor/supplier management, IT service management, procurement or a comparable role
• Experience managing outsourced IT support or managed service providers, and in international, cross-functional settings
• Fluent written and spoken English; German, Spanish, Mandarin or Portuguese is a plus

Required skills

• Strong understanding of ITSM processes and frameworks, and knowledge of ServiceNow or comparable platforms
• Experience with SLA, KPI and operational performance management
• Nice to have: ITIL Foundation, Certified Supplier/Vendor Manager, PRINCE2, PMP, Agile or Scrum

What we offer

• Flexible schedule and home-office options
• Learning and development opportunities
• 25 holiday days plus 5 additional days
• Relocation assistance to Madrid