Support Specialist (French Speaker)

About the role

We are looking for a bilingual Support Specialist to join our Capture and Scouting team in Barcelona. You will be the first point of contact for coaches, athletes and sports organisations across Europe and beyond, helping them get the most out of Hudl’s video and data solutions.

Key responsibilities

• Respond to client inquiries via phone, video conference and email, providing clear and friendly assistance.
• Diagnose and resolve technical issues related to video capture, scouting tools and data analysis platforms.
• Escalate complex problems to product teams while documenting troubleshooting steps.
• Gather customer feedback and share insights with internal stakeholders to improve the product.
• Work flexible hours, including weekends, to meet the needs of a global user base.

Required profile

• Fluent in English and French; additional languages are a plus.
• Strong communication skills with the ability to explain technical concepts to non‑technical users.
• Customer‑focused mindset and a proactive problem‑solving attitude.
• Comfortable working in a fast‑paced, ever‑changing environment.
• Team player who can collaborate across support, product and engineering teams.

Required skills

• Experience with sports video analysis tools such as Wyscout, Instat or Focus cameras (preferred).
• Background in technical support or help‑desk environments.

What we offer

• Flexible vacation policy and company‑wide holidays.
• Hybrid work model with remote options.
• Opportunities for professional growth within a global sports‑tech company.