Unified Communications Consultant – UC Architecture & Design

About the role

We are looking for a Unified Communications Consultant to lead the design and governance of our UC architecture across global regions. You will work within the BASF Digital Hub Madrid team, shaping end‑to‑end solutions that support business transformation and cloud migration.

Key responsibilities

• Define and maintain the end‑to‑end UC architecture covering CUCM, Unity Connection, CUBE, SIP infrastructure, UCCE and Webex Contact Center.
• Drive the UC roadmap, including dial‑plan architecture, inter‑cluster routing and numbering plan normalization.
• Create and keep high‑level and low‑level design documents, SIP call‑flow diagrams and integration models.
• Act as architectural authority for all UC projects, reviewing designs for compliance with standards and security policies.
• Evaluate new technologies, version upgrades and migration paths for Cisco and Webex platforms.
• Lead SIP, CUBE and SBC governance, defining QoS, encryption and interoperability guidelines.

Required profile

• Strong architectural mindset with experience designing large‑scale UC and contact‑center solutions.
• Ability to document complex environments and ensure technical alignment across regions.
• Excellent collaboration skills to work with network, security and vendor teams.

Required skills

• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection
• Cisco CUBE
• SIP infrastructure and call‑flow design
• Cisco Unified Contact Center Enterprise (UCCE)
• Webex Contact Center
• Session Border Controllers (SBC)
• High Availability (HA) and clustering concepts
• Security and QoS configuration