Unified Communications Consultant – UC Architecture Lead

About the role

Join BASF Digital Hub Madrid as a Unified Communications Consultant, responsible for shaping the end‑to‑end UC architecture across global regions. You will lead the design, governance and documentation of Cisco Collaboration and enterprise‑grade Contact Center solutions, ensuring they align with business transformation and cloud migration strategies.

Key responsibilities

• Define and maintain the UC architecture covering CUCM, Unity Connection, CUBE, SIP infrastructure, UCCE and Webex Contact Center.
• Drive the UC roadmap, own dial‑plan architecture, inter‑cluster routing and numbering plan normalization.
• Lead design decisions for resiliency, high availability, clustering, security and SIP interoperability.
• Produce and keep up‑to‑date High‑Level and Low‑Level Designs (HLD/LLD) and detailed SIP call‑flow documentation.
• Maintain architecture landscapes including voice gateways, SBCs and Webex CC tenants.
• Act as the architectural authority for all UC projects, reviewing designs and ensuring compliance with enterprise standards.

Required profile

• Deep expertise in Cisco Collaboration platforms and enterprise Contact Center technologies.
• Strong architectural mindset with experience designing, validating and governing complex UC solutions.
• Ability to ensure interoperability across heterogeneous environments and document complete ecosystems.

Required skills

• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection
• Cisco CUBE
• SIP protocol and call‑flow design
• Cisco Unified Contact Center Enterprise (UCCE)
• Webex Contact Center
• Session Border Controller (SBC) configuration
• High Availability (HA) and clustering concepts
• Security and numbering plan management