Windows Administrator

About the role

YoBrands is looking for a Windows Administrator to join its growing IT department in Barcelona. You will be responsible for delivering and supporting End User Computing (EUC) services that are critical to the productivity of the workforce.

Key responsibilities

• Manage all Windows and macOS images, devices and mobile device/application management.
• Provide operational support for PC imaging, packaging, software distribution, patching and overall PC lifecycle management.
• Work directly with third‑party providers to improve the Windows and macOS toolset and related solutions such as meeting rooms, laptops, printers and LAN/WAN connectivity.
• Serve as the escalation point for end‑user issues and incidents, using ServiceNow and JIRA Service Management.
• Lead continuous‑improvement initiatives for the end‑user computing experience.
• Maintain strong internal customer relationships and align EUC services with business needs.

Required profile

• Hands‑on experience managing Windows and macOS environments.
• Proven ability to work with external service providers and act as a primary point of contact for escalations.
• Strong communication skills to build relationships with internal customers and senior IT leadership.

Required skills

• Windows operating system administration
• macOS administration
• ServiceNow ticketing tool
• JIRA Service Management (incident, service request, asset management)
• PC imaging and packaging
• Software distribution and patch management
• Mobile device management
• LAN/WAN connectivity