Account Based Renewals Representative, BeNeLux

About the role

The Renewal Representative, Account Based is a skilled-level contributor who independently manages high-volume renewal cycles across assigned accounts. The role focuses on advanced communication and negotiation, optimizing renewal workflows and supporting customer retention with minimal guidance. It uses CRM systems, data analysis and workflow automation to drive efficiency and predictable renewals.

Key responsibilities

• Own and execute full renewal workflows across assigned regional accounts, defending the existing customer base with timely, accurate renewals.
• Identify and close seat expansion opportunities (additional users across buyers, business units, divisions or personas) at renewal time using standard playbooks.
• Monitor auto-renewal settings and intervene when they are disabled to prevent churn.
• Work directly with customer procurement teams to ensure renewal accuracy.
• Mentor less experienced colleagues as appropriate.
• Engage Account Executives on larger cross-sell or expansion opportunities, collaborate with Customer Success Managers on retention and adoption strategies, and give light-touch support to partners on partner-owned accounts.
• Share churn risks, renewal blockers and missed upsell signals across teams and regions, and provide feedback on product experience and packaging.

Required profile

• 4-6 years of experience in renewals, inside sales, account management or customer success, preferably in a software or SaaS environment.
• Fluency in English and Dutch.
• Ability to independently manage high-volume renewal cycles.
• Experience engaging customer procurement or commercial teams.

Required skills

• Strong communication and negotiation skills, with the ability to influence customer outcomes.
• Experience using CRM systems to manage pipelines, forecasts and renewal workflows.
• Organizational skills and ability to prioritize across multiple renewal motions.

Preferred: experience in subscription or recurring revenue models, identifying churn risks and upsell signals, partner-led renewals, mentoring junior reps, giving product feedback, and working in cross-regional or matrixed sales organizations. The role may require in-person onboarding and ID verification. For Spain-based sales roles, the expected starting on-target earnings are between 48,700 EUR and 71,500 EUR, depending on experience and location.